Parcel Network Pulse

Is no secret that COVID-19 has affected all aspects of our lives, and eCommerce is becoming an even more critical part of the consumers’ essential shopping mix.

To support our retail partners across the industry we are introducing Convey Network Pulse - a dashboard designed to help retailers identify and spot last mile fulfillment disruptions affecting eCommerce deliveries across the nation.

Note: This dashboard is limited to generalized parcel shipment data only.

View Dashboard

Last Mile Shipment
Exception Trends

Shipment exceptions, on-time rates, and delivery delays are critical leading indicators for poor customer delivery experiences. Use this data to understand how your delivery promises may be impacted by parcel network slowdowns and performance dips.

Note: This dashboard is limited to generalized parcel shipment data only.

Today's Exception Rates
*Last 24 Hours exception rate compared to the average for this day the previous year, last week and last month

-10.13%
vs. This Day Last Year
-5.61%
vs. Last Week
+9.64%
vs. Last Month

Today's On-time Rates
*Last 24 Hours on-time rate compared to the average for this day the previous year, last week and last month. On-time rates are calculated against performance to the carrier provided estimated delivery date.

+0.00%
vs. This Day Last Year
-10.19%
vs. Last Week
-16.13%
vs. Last Month

Predicted Delays: Heatmap ?
Last 24 hours

Top 5 Affected Destinations
This Week

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Advance Warning of Delays ?

35 hrs
This Week

Carrier Revised EDD ?
*last 7 days compared to same period for previous week, month, year

Carrier Missed EDD ?
*last 7 days compared to same period for previous week, month, year

Shipments Trending Late ?
*last 7 days compared to same period for previous week, month, year

Top 5 Exceptions
This Week

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% of Deliveries Impacted

12.82%
This Week

Last Mile Delivery Speed Trends

Amazon has trained consumers to expect fast delivery, but during supply chain shocks speed may be at risk. Use this data to understand how your average fulfillment and transit times compare with trends in the broader market.

Average Fulfillment Time (Hours) ?

Average Transit Time ?

eCommerce Shopper Feedback Trends

Shopper feedback provides an additional lens with which to view order success. Compare shipment exception trends with customer feedback to understand how consumers are responding to general network issues.

Top 3 Feedback Reasons ?
This Week

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Percent Positive Feedback

Negative Feedback Over the Last 24 Hours

Today’s eCommerce Shipment Volume Trends

Unexpected spikes in shipment volume can be a leading indicator of network congestion. Use this data to understand how the timing of your shipments may be impacted by surges in the parcel network and drive decisions regarding your carrier mix and service levels.

Today's Shipment Volume
*Last 24 Hours shipment volume compared to the average for this day the previous year, last week and last month

-76.26%
vs. This Day Last Year
-70.61%
vs. Last Week
-18.61%
vs. Last Month

COVID-19 Shipment Exceptions

Carriers such as UPS and Fedex have utilized new and existing exception types to record delays and delivery restrictions due to COVID-19. In many cases, these exception types will fall under force majeure clauses.

COVID-19 Exceptions Over Time

COVID-19 Exceptions Over Time

Delivery Outcomes for COVID Exceptions (Last 7 Days)

Want to Guarantee the Perfect Order?

Find out how Delivery Experience Management helps retailers increase conversion and reduce cost-to-serve by controlling the delivery journey from cart-to-door.