Last Mile Shipment
Shipment exceptions, on-time rates, and delivery delays are critical leading indicators for poor customer delivery experiences. Use this data to understand how your delivery promises may be impacted by parcel network slowdowns and performance dips.
Note: This dashboard is limited to generalized parcel shipment data only.
Today's Exception Rates
Today's On-time Rates
Predicted Delays: Heatmap ?
Top 5 Affected Destinations
Advance Warning of Delays ?
Carrier Revised EDD ?
Carrier Missed EDD ?
Shipments Trending Late ?
Top 5 Exceptions
% of Deliveries Impacted
Last Mile Delivery Speed Trends
Amazon has trained consumers to expect fast delivery, but during supply chain shocks speed may be at risk. Use this data to understand how your average fulfillment and transit times compare with trends in the broader market.
Click-to-Delivery Trends ?
Average Fulfillment Time (Hours) ?
Average Transit Time ?
eCommerce Shopper Feedback Trends
Shopper feedback provides an additional lens with which to view order success. Compare shipment exception trends with customer feedback to understand how consumers are responding to general network issues.
Top 3 Feedback Reasons ?
Percent Positive Feedback
Negative Feedback Over the Last 24 Hours
Today’s eCommerce Shipment Volume Trends
Unexpected spikes in shipment volume can be a leading indicator of network congestion. Use this data to understand how the timing of your shipments may be impacted by surges in the parcel network and drive decisions regarding your carrier mix and service levels.
Today's Shipment Volume
COVID-19 Shipment Exceptions
Carriers such as UPS and Fedex have utilized new and existing exception types to record delays and delivery restrictions due to COVID-19. In many cases, these exception types will fall under force majeure clauses.